EnGenius Durafon Support
Contact Us for Warranty/Technical Issues
Below is a list of support documentation and answers to Frequently Asked Questions on all the EnGenius Durafon Range.
EnGenius Durafon User Manual
EnGenius Durafon 1X (SP902) User Manual
EnGenius Durafon 4X (SP922) User Manual
EnGenius Durafon PRO (SP9228) User Manual
EnGenius Durafon PRO (SP9228) - Reference Sheet
EnGenius Installation Manual
Durafon Comparison Sheet
Frequently Asked Questions
| EXPANDABILITY | Question | Answer |
|---|---|---|
| SN902 | How many handsets will each base unit support? | The EnGenius SN902 system will support 9 handsets per base. Each handset can be registered on up to 4 base units for a total integrated system of 36 handsets and 4 base units. |
| SN902 | How many bases (lines) can one handset be assigned? | Each EnGenius SN902 handset can be registered to up to 4 base units for a total integrated system of 36 handsets with 4 base units. |
| SN902 | How many lines per base? | Each EnGenius SN902 base will support one analog line or extension. Additional base units can be added to expand the system to up to 4 base units. |
| SN922 | How many handsets will each base unit support? | The SP922 system will support 90 handsets on a single base unit |
| SN922 | How many lines can one handset be assigned? | Each EnGenius SP922 Handset can access up to 4 lines. |
| SN922 | How many lines per base? | The EnGenius SP922 base will support 4 analog lines or extensions. |
| FEATURE | Question | Answer |
| SN902 | How can I add an answering machine to the system? | The EnGenius SN902 system will support an answering machine or a corded phone by using the second jack on the back of the base unit. |
| SN902/SP922 | How can I use the music or message on-hold feature? | The EnGenius SN902 system will support an audio-in device (ie tape player, CD, radio etc) for music or sales messages on-hold by plugging in the 3.5 mm audio-in cable (purchased separately) into the audio-in port on the back of the base unit and into an audio device. |
| SN902/SP922 | Can I charge a spare battery while the handset is in the charger? | Yes, the SN902's rapid charger has a spare battery charging slot located behind the handset charging slot. |
| SN902/SP922 | Does the charger handset slot and spare battery slot fast charge? | Yes, the SN902's rapid charger charges both the handsets batter and the spare battery in 90mins. |
| SN902/SP922 | How long does the battery take to charge? | The SN902's rapid charger charges both the handsets batter and the spare battery in 90mins. |
| SN902/SP922 | When would the handset battery need to be replaced? | The SN902's LiON battery pack should last for about 300 full charges, or about one year. |
| SN902/SP922 | Will the battery develop a "memory effect"? | The SN902's LiON battery pack will not develop a "memory" and does not have to be full discharged to maximise its life. |
| SN902/SP922 | What type of battery is used? | The SN902 battery pack is Lithium Ion (LiON) |
| SN902/SP922 | What is the standby time of the phone's battery? | The SN902 battery pack's standby time is up to 48 hours. Standby time is reduced significantly by telephone calls or 2-way use. |
| SN902/SP922 | Can I broadcast a message to all handsets? | Although a page form the base unit will ring all registered handsets, you can not broadcast a message from the base or another handset. |
| SN902/SP922 | Is the system digital? | Yes, the EnGenius systems uses digital spread spectrum (DSS) technology. |
| SN902/SP922 | What is the talk time of the phone's battery? | The SN902's battery pack is up to 6 hours. |
| SN902/SP922 | What is DSS? | DSS stands for Digital Spread Spectrum and means that the signal changes frequency to ensure privacy and clarity. |
| SN902/SP922 | What is the size of the external antenna? | From the tip of the antenna to its ground plane it measures 68 cm. |
| SN902/SP922 | What frequency does your system operate on? | 915-928MHz (Australian Std) |
| SN902/SP922 | Can a caller select a certain handset? | The SN902 does not offer an auto-attendant feature, the SP922 can with the Auto-Attendant feature turned on. |
| SN902/SP922 | How do I use the Keypad Lock feature? | To lock the keypad press Menu - 1, to unlock press Unlock - 1. |
| SN902/SP922 | What is the size of the handset? | Approximately 14cm X 5.7cm X 3.2cm |
| SN902/SP922 | How can I select a certain line (base) for an outgoing call? | Two-way the base attached to the line first by pressing 2-way, 0 and the base ID. |
| SN902/SP922 | Can the base be used as a monitor? | For the SN902, Yes, each base can register up to 9 handsets and each handset can be registered to up to 4 base units for a total of 4 bases and 36 handsets. This feature is not available on SP922. |
| SN902/SP922 | Is the system expandable? | SN902 - Yes, each base can register up to 9 handsets and each handset can be registered to up to 4 base units for a total of 4 bases and 36 handsets. SP922 - Yes, each base unit can handle a maximum of 90 handsets. |
| SN902/SP922 | Can I page all the handsets? | Yes, but only from a base unit. The first handset to answer will have a communication link. |
| SN902/SP922 | How do I insert a pause in a directory number? | Use the * key to enter a pause in the directory mode. |
| SN902/SP922 | Will the system work with a PBX / key system? | Yes, the system works behind an analog port of the PBX or Key System. |
| SN902/SP922 | How can I enter a long distance dialing code? | Press Menu -5 -8 to enter the dial prefix mode. |
| SN902/SP922 | Does the system use frequency hopping? | Sn902 - Yes, at 200 channels per second. SP922 - Yes, at 100 channels per second. |
| SN902/SP922 | Is the system secure? | Yes, DSS technology and frequency hopping helps provide call security. |
| SN902/SP922 | What does "Silent" mean on the LCD Screen? | When a handset is ringing, Silent can be selected to end the ringing notification for that call only. |
| SN902/SP922 | Is there a call timer on the handset? | Yes, when a call is answered or talk is pressed the time begins until the call is ended. |
| SN902/SP922 | Are the handsets also 2-way radios? | Yes, Unique handset IDs make it possible to "2-way call" other handsets within the system even while away from the base unit, or with the base turned off. |
| SN902/SP922 | Does the handset vibrate? | Yes, select Menu -4 -1 and use the up/down arrows to select ring options. |
| PROGRAMMING | Question | Answer |
| SN902 | How do I add an additional line (base)? | To add a base unit the base ID must be different from the other base ID's within the same system. Base ID can be changed by pressing Menu -6 -3 then entering an ID number 1, 2, 3 or 4. |
| SN902 | How do I change a base ID? | Base ID can be changed by pressing Menu -6 -3 then entering an ID Number 1, 2, 3 or 4. |
| SN902 | How do I program a new handset? | On the base unit press and hold the Volume and Page buttons until the registration tone sounds, then on the new handset press Menu -6 -1. |
| SN902/SP922 | Why won't my new additional handset work with my system? | Please check that the handset has a ID Number other than 00. Also check the battery power. |
| SP922 | How do I add an additional line (base)? | Just plug in the next line into the base unit beginning at L1, then L2, then L3, then L4. |
| SP922 | How do I reset the Base Unit? | The base can be reset by using a pen tip or paper clip to press and hold the RESET button on the base unit. |
| SP922 | How do I program a new handset? | On the base unit press and hold the REG button until the Line LED comes on, then on the new handset, press Menu -6 -1. |
| RANGE | Question | Answer |
| SN902/SP922 | How do these compare to 2.4GHz or 5.8GHz phones? | Typically, much longer range can be achieved with the EnGenius Durafon Systems. |
| SN902/SP922 | How is such a long range achieved? | Long range is achieved with lower frequency and higher transmission power. |
| SN902/SP922 | How much more range will I get with the external antenna? | The external antenna provides more range by getting the signal above obstacles which may block the signal if the base unit is used by itself. |
| SN902/SP922 | What is the range? | Range depends upon individual environment. Typically, 12 floors in building, 23,200 sqM in a warehouse and 12,100 Ha on a farm. |
| SAFETY | Question | Answer |
| SN902/SP922 | Are the systems safe? | The system has met or exceeded all FCC testing, including rigorous SAR testing. |
| SETUP | Question | Answer |
| SN902/SP922 | How close can a base antenna be to another antenna? | Keep 6 metres between antennas. |
| SN902/SP922 | How do I protect my system form static electrical charges? | Use the SN-ULTRA-LPK lightning protection kit. |
| SN902/SP922 | Where should I place the base unit? | Locate the base away from obstacles and as high an centrally as possible. |
| TROUBLESHOOTING | Question | Answer |
| SN902/SP922 | What is the ringer equivalency number? | 0.3 |
| SN902/SP922 | The handset battery does not last as long as expected. | Battery time is based on distance between the two transmission/reception devices and will vary greatly. Use of the tall fixed antenna may reduce the amount of power required to make or receive a transmission. |
| SN902/SP922 | My handset does not turn off? | Press and hold the power button for 3 seconds. |
| SN902/SP922 | How close can a base antenna be to another antenna? | Keep 6 metres between antennas. |
| SN902/SP922 | How do I protect my system form static electrical charges? | Use the SN-ULTRA-LPK lightning protection kit. |
| SN902/SP922 | How do I maximise the range of the system? | Mount the base unit antenna as high as possible and use the tall fixed handset antennas. |